Job Description
At arenaflex, we are dedicated to empowering individuals to live healthier and longer by providing exceptional customer service nationwide for our specialty network programs. As a leading organization in the healthcare industry, we are seeking exceptional customer service professionals to join our high-volume call center as Clinical Customer Service Representatives. If you are passionate about delivering outstanding customer experiences and have a strong desire to make a difference in people's lives, we encourage you to apply for this exciting opportunity.
About arenaflex arenaflex is a leading provider of specialty network programs, dedicated to empowering individuals to live healthier and longer. Our mission is to provide exceptional customer service, support, and resources to our members, helping them navigate the complexities of the healthcare system. With a strong commitment to innovation, quality, and customer satisfaction, we strive to be the trusted partner of choice for individuals, healthcare providers, and payers. Job Summary As a Clinical Customer Service Representative at arenaflex, you will play a vital role in supporting our company's mission by providing exceptional customer service nationwide for our specialty network programs.
You will be responsible for responding to customers' inquiries, providing information regarding all aspects of the members' association with arenaflex, and ensuring that our members receive timely and accurate support. This is an exciting opportunity to join a dynamic team of professionals who are passionate about delivering outstanding customer experiences and making a difference in people's lives. Responsibilities As a Clinical Customer Service Representative at arenaflex, your key responsibilities will include: * Answering incoming calls in a professional, accurate, timely, and courteous manner * Ascertain the nature of the call and record information in the Communication Log * Look up member information using proprietary arenaflex systems and provide information to the caller * Forward logs requiring further research to the appropriate department * Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.) * Utilize appropriate resources, including those online, to provide timely responses * Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner * Meet or exceed minimum key job accountabilities established for the Customer Service Representative position * Document all calls appropriately * Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel * Respond to requests for internal and external customers and/or clients, as required Qualifications To be successful as a Clinical Customer Service Representative at arenaflex, you will need to possess the following qualifications: * High school diploma or equivalent required * Minimum of one-year experience performing customer service duties; inbound call center experience preferred * Basic computer skills * Strong verbal communication skills Core Competencies As a Clinical Customer Service Representative at arenaflex, you will be expected to demonstrate the following core competencies: * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment * Ability to effectively organize, prioritize, multi-task, and manage time * Demonstrated accuracy and productivity in a changing environment with constant interruptions * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions * Ability to exercise strict confidentiality in all matters Mobility and Physical Requirements As a Clinical Customer Service Representative at arenaflex, you will be required to: * Primarily sit for long periods of time * Speak, see, and hear other personnel and/or objects * Communicate both in oral and written form * Travel within the facility (remote work environment) * Use a telephone and computer keyboard * Lift up to 10 lbs Environmental Conditions As a Clinical Customer Service Representative at arenaflex, you will work in a remote work environment, which requires: * A stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed) * A designated work area with company-provided technology equipment
Compensation and Benefits As a Clinical Customer Service Representative at arenaflex, you will be offered a competitive compensation package, including: * Starting pay at $15/hour with potential of $16/hour within the first year, plus merit * Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months * Comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop their careers.
As a Clinical Customer Service Representative, you will have opportunities to: * Develop your skills and knowledge through ongoing training and development programs * Take on new challenges and responsibilities as you grow in your role * Collaborate with a dynamic team of professionals who are passionate about delivering outstanding customer experiences * Contribute to the success of our organization and make a meaningful impact on the lives of our members Work Environment and Company Culture At arenaflex, we pride ourselves on our inclusive and supportive work environment.
As a Clinical Customer Service Representative, you will be part of a dynamic team that is passionate about delivering outstanding customer experiences. Our company culture is built on the following values: * Respect: We treat each other with respect and dignity, valuing diversity and promoting inclusivity. * Integrity: We act with integrity, honesty, and transparency in all our interactions. * Excellence: We strive for excellence in everything we do, seeking continuous improvement and innovation. * Teamwork: We work together as a team, collaborating and supporting each other to achieve our goals.
If you are a motivated and customer-focused individual who is passionate about delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Please through our website including your resume and a cover letter outlining your qualifications and experience. Equal Employment Opportunity arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion, and we welcome applications from qualified individuals from all backgrounds.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Accommodation Requests If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability.
To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. Pay Transparency arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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