Job Description
Location: New Mexico, USA Job Type: Full-time,
Remote About arenaflex: At arenaflex, we're a forward-thinking global organization that's passionate about delivering exceptional customer experiences. We're a people-first, inclusive culture that values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued and supported. Our mission is to help the world's best-known brands improve their businesses through innovative customer experiences, cutting-edge technologies, and a team of talented individuals who are passionate about making a difference.
and reimagine your career! Are you looking for a remote career change with a company that's dedicated to nurturing a true people-first culture and a genuine sense of belonging? Do you want to join a team that's recognized as one of the world's best workplaces, happiest employees, and best companies for career growth? If so, we're excited to invite you to apply for our Experienced Customer Service Representative (Healthcare) –
Remote opportunity! About the
Role: As a Customer Service Representative (Healthcare) – Remote, you'll be the face of arenaflex, representing our healthcare clients and assisting members with their insurance-related needs.
You'll be responsible for providing a positive and welcoming experience to members, being empathetic and answering their inquiries thoroughly and professionally. Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Key Responsibilities: * Provide inbound customer support and greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. * Assess all in-bound calls to accurately and efficiently address member needs by maintaining a strong customer focus.
* Be patient and compassionate while working as a team player and using all available resources to provide the best outcome to the member. * Be efficient in navigating multiple systems and deliver expert customer experiences with a smile. * Provide support for inquiries regarding benefits, eligibility, appeals, grievances, and troubleshooting medical devices. Qualifications: * Passion for helping others and strong customer service orientation. * Minimum 6 months customer service experience. * Verifiable High School diploma or GED.
* Basic computer navigation skills and PC knowledge. * Proficiency in fast-paced, multi-tasking environment. * Eagerness to learn new technologies. What's in it for you? At arenaflex, we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. As a Customer Service Representative (Healthcare) – Remote, you'll enjoy: * Paid training and performance-based incentives. * Lucrative employee referral bonus opportunities. * Company networking and leadership opportunities with organized groups in the following topics:
Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness.
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP). * Health and wellness programs with trained partners to help promote a healthy you. * Mentorship programs that support your rewarding career journey. * Work-from-home convenience with company-supplied technologies. * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support. * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
Career Growth and Personal Development: At arenaflex, we're committed to helping you grow and develop your career. We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. In fact, about 80% of our managers and leaders have been promoted from within! today and reimagine the best version of you! If you're passionate about delivering exceptional customer experiences and want to join a team that's dedicated to making a difference, we want to hear from you.
and discover why over 300,000 people around the globe call arenaflex their employer of choice! Language Requirements: * English Time Type: * Full-time Eligibility to Work: * In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. Where Job May be Performed: * Currently, this position may be performed only in the states listed here. Equal Opportunity/Affirmative Action Employer: arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites: * English * Spanish To request a reasonable accommodation, please click here.To review the Affirmative Action Plan, please click here.
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