Job Description
At arenaflex, we're revolutionizing the way people experience fashion by pioneering the world's first Closet in the Cloud. As a leader in the $2.4 trillion fashion industry, we're committed to inspiring women with a more joyful, sustainable, and financially-savvy way to feel their best every day. Our ultimate destination for circular fashion offers infinite points of access to our shared closet via a fully customizable subscription to fashion, one-time rental, or ownership. With 700+ brand partners and in-house proprietary technology, we've disrupted the status quo and become a household name.
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Our Dynamic Team Customer Experience lives and breathes our mission of empowering our customers to feel amazing. We've been called fit gurus, shipping virtuosos, and even fashion therapists – and for good reason. Our Customer Experience team is the heart of our business, and we're looking for talented individuals to join our ranks. As a Customer Experience Associate, you'll be responsible for delivering exceptional service and developing lasting relationships with our customers via various communication channels.
Key Responsibilities As a Customer Experience Associate, you'll be the face of arenaflex, championing our core values and delivering a Cinderella Experience to every customer. Your key responsibilities will include: * Delivering exceptional service and developing lasting relationships with customers via live chat, phone, SMS, and email * Serving as a proud brand ambassador of arenaflex, constantly championing our core values to democratize fashion * Maintaining knowledge of all arenaflex products, including fit, styles, and inventory * Assisting customers in finding styles that meet their individual style and event needs * Troubleshooting and resolving customer issues with the utmost care and respect by listening to their problems and offering creative resolutions * Delivering personalized service while meeting quality and productivity goals * Sharing customer feedback and information with other team members and leaders to continuously improve and evolve the customer experience * Contributing to an empathetic, positive, and energetic team culture Who We're Looking For We're seeking experienced individuals who are passionate about delivering exceptional customer service and are committed to our core values.
If you have: * At least 2 years of experience working in a customer-focused environment * Strong problem-solving skills and the ability to think quickly in a fast-paced environment * A positive attitude and the ability to rebound quickly from challenging situations * Excellent communication and multitasking skills, with the ability to assist multiple customers at once * Strong integrity and a commitment to upholding company values and policies * Technical aptitude and problem-solving skills, with proficiency in computer software and hardware * High speed internet access provided by a cable or fiber provider with a minimum 10Mbps connection (arenaflex will provide laptop and headset) What We Offer As a Customer Experience Associate at arenaflex, you'll enjoy: * A competitive hourly rate, varying by work location (starting at $16/hour in MA, CO, OR, TX, IL, AZ, VA, FL, and $14.50/hour in TN and KS) * A dynamic and supportive team culture that values empathy, positivity, and energy * Opportunities for career growth and professional development in a rapidly evolving industry * A comprehensive benefits package, including health insurance, paid time off, and retirement savings * A chance to work with a leading brand in the fashion industry and make a real impact on our customers' lives Work Environment and Culture As a remote Customer Experience Associate, you'll have the flexibility to work from the comfort of your own home.
However, you must reside as a permanent resident in one of the following states: Massachusetts, Colorado, Oregon, Texas, Illinois, Arizona, Virginia, Florida, Tennessee, Kansas. Our team is passionate about delivering exceptional service and creating a positive, energetic work environment. We're committed to diversity, equity, and inclusion, and we welcome applicants from all backgrounds. If you're passionate about delivering exceptional customer service and are committed to our core values, we encourage you to apply for this exciting opportunity.
Please apply including your resume and a cover letter, through our website. We can't wait to hear from you! Equal Opportunity Employer arenaflex is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.
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