Job Description
At arenaflex, we're dedicated to helping everyday Americans break free from the cycle of crippling debt and step into a brighter financial future. Our mission is to provide compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions to our clients. With over 300,000 clients on their path to a brighter future, we're proud of what we've accomplished, but we're not done yet. We're searching for new collaborators to help us reach the next level, and if you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.
About arenaflex arenaflex is a rapidly growing organization that's passionate about making a difference in the lives of our clients. We're a team of dedicated professionals who are committed to providing exceptional customer service and support to our clients. Our culture is built on a foundation of compassion, empathy, and understanding, and we're looking for like-minded individuals to. The Role As a Customer Service Representative at arenaflex, you'll be the primary point of contact for clients enrolled in our financial hardship programs.
You'll be the voice of arenaflex to our clients, providing a connection between our Sales and Operations teams. Our Customer Service Representatives possess a "second-to-none" work ethic and an upbeat, positive, and passionate attitude about customer service. By responding promptly to client requests and possessing an acute awareness that allows you to anticipate the client's needs and exceed expectations, our Client Success Department is critical to the success of helping maintain arenaflex's exemplary customer brand.
Responsibilities As a Customer Service Representative, you'll complete a 4-week training program to become an expert in arenaflex's financial hardship programs. After you successfully complete training, you'll be responsible for providing superior customer service and a positive experience to our clients. The Client Success Representative role is a remote position, and you'll be working from the comfort of your own home. Key Responsibilities: * Provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on our programs * Analyze client problems and provide information and solutions in a timely and efficient manner through effective listening * Employ strong interpersonal skills to handle difficult calls courteously and professionally * Thoroughly document request outcomes for accurate tracking and analysis * Work efficiently and effectively to independently resolve client requests, both as a team and independently * Develop and maintain positive client relations and coordinate with other departments within the company to ensure client requests and questions are handled appropriately and in a timely manner * Operate a desktop computer to obtain and extract information; document information, activities, and changes in the CRM database (Client Relationship Management System) for client accounts * Utilize appropriate resource materials to effectively and accurately interpret, respond, and resolve client inquiries and problems * Handle a high volume of clients in a work-from-home call center environment What We Look For * 1 year call center experience (Required) * Bilingual - Spanish (Required) * Reliable, High-Speed, Internet connection (Required) * Technical proficiency with Client Relationship Management system (CRM) * Strong customer service orientation * Strong communicator: Includes listening, verbal & written communication, courteous and professional active listening skills is a must * Effective problem solver * Effective at time management, planning & organizing tasks and time * Ability to understand and empathize with customer issue(s) * Ability to work from home in a distraction-free environment
Why Join Us?
While you make a difference for others, we'll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer: * Considerable employer contributions for health, dental, and vision programs * Generous PTO, paid holidays, and paid parental leave * 401(k) matching program * Merit advancement opportunities * Career development & training * And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.
Work Environment and Company Culture As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our call center is open 7 days a week, and the hours are M-F 10:30am-10:00pm CST and Sat/Sun 8:30am-8:00pm CST. The ability to work weekends and evenings is required. We're a team of dedicated professionals who are passionate about making a difference in the lives of our clients. Our culture is built on a foundation of compassion, empathy, and understanding, and we're looking for like-minded individuals to.
If you're passionate about customer service and making a difference in the lives of our clients, we want to hear from you. Please through our website, and we'll be in touch soon. Note arenaflex does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions. No fee will be paid to their parties who submit unsolicited candidates directly to arenaflex employees or the arenaflex HR team. No placement fee will be paid to any third party unless such a request has been made by the arenaflex HR team.
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