Job Description
Northwestern University is seeking a Program Coordinator to manage all aspects of graduate student affairs within the IEMS department. This role involves overseeing admissions, advising, course registration, and coordinating events while serving as a liaison between various university departments. Responsibilities Manages day to day operations of the IEMS graduate program Ensures that IEMS PhD program/project mission, values, guidelines, policies & procedures are implemented & maintained Compiles & analyzes data; prepares reports Reviews processes and recommends changes for efficient PhD program support and management Identifies service improvement opportunities that will better enable program/project to achieve its goals and objectives Acts as liaison to other Northwestern departments to support graduate students Maintains PhD Program and PhD Travel budget & associated analysis & reports Reviews; ensures approval based on alternatives regarding practice & policy; analyzes and classifies transactions in accordance with established chart or coding of accounts; creates new accounts; prepares, processes, reconciles & provides receipts (as appropriate) for transactions Processes transfer &/or appropriation charges & may balance &/or close accounts Troubleshoots problems; performs vendor/account research as needed; obtains additional information or provides instruction & guidance by phone, US- or e- mail from customers/vendors; corrects or escalates Manages PhD student conference registration and reviews PhD expense reports Develops coordinated, consistent marketing and brand messages Creates state-of-the-art website and social media platforms (Twitter, LinkedIn, & Facebook) Creates and nurtures relationships with organizations to develop a network of enthusiastic organizations engaged via active participation in the success of program/project Reviews other PhD program processes to improve PhD program management and make recommendations to improve the IEMS PhD Program’s administration and support Observes program sessions and interacts with participants for purpose of gaining consumer insight, growing and strengthening program knowledge, and optimizing client satisfaction Coordinates the collection, analysis & reporting of required information for surveys, review documents, public information documents, etc Analyzes evaluation data from instructors, students, participants, etc.
to assist in program/project development and updates Implements corrective actions required as a result of surveys or other indicators Coordinates programming, educational, student, alumni, workshops, meetings, etc. including speakers, agendas, etc Develops plans and arranges meetings, workshops, events, etc. designed to exchange information, promote research objectives, and to build internal and external relationships within NU Ensures that event details including communication, venues, presenters, travel arrangements, materials, refreshments and technology are arranged and completed in an appropriate and timely manner Provides support to the Director of Graduate Studies and the Director of Graduate Admissions Responds to faculty inquires regarding PhD program policies and student information Ensures human resources programs, policies, & procedures are implemented & consistently applied for IEMS PhD students Maintains excellent working relationship with Office of Human Resources Manages PhD program/project curriculum, Candidacy Exams, Defenses, Boot Camp, presentations, workshops, learning experiences, chat rooms, websites, social networking, etc.
based on goals/objectives Manages academic quality and continued growth and expansion Identifies & obtains external expertise as needed and works with content experts for current and new programs Reviews programs/projects to increase efficiencies to support growth Manages speaker selection, communication, and topic development Leads program/project updates and improvements Ensures compliance with all necessary organizations Prepares documentation as required Interfaces with accreditation bodies Acts as the regulatory and compliance officer Administers & maintains existing strategic plans Participates with area/unit senior staff in the conceptualization, development and presentation of materials used in functional operations Completes program/project logistical details such as scheduling, curriculum, facilities, technology, registration, enrollment, audits, etc Advises students regarding admissions, academic, career and development matters Downloads and prepared PhD student applications for review Implements strategy regarding structure, process, & staff support of students in compliance with NU policy Resolves administrative issues (RAS forms, stipends, monitors fellowships, etc.) Organizes new student activities Supervises 1-2 work studies &/or provides work direction Performs other duties as assigned Skills Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree; OR appropriate combination of education and experience 1 year program/project administration or other relevant experience Knowledge of university procedures and policies Experience using university systems (SES, NUFinancials, myHR, Cognos, GSTS, and Cascade) Strong customer service background Forward-facing, open, service attitude Genuine interest in PhD Program affairs Self-directed, but as part of a team
Professional and mature communicator Benefits Meaningful, competitive, high-quality health care plans Retirement benefits Tuition discounts
Comprehensive programs and services to help you and your family navigate life’s challenges and opportunities Flexible work arrangements Programs to help you locate and pay for quality, affordable childcare and senior/adult care Employee career development in all circumstances whether your workspace is on campus or at home Variety of tools and resources Company Overview Northwestern University is a private research and teaching university that offers academic programs across various fields of study.
It is a sub-organization of Northwestern Athletics. It was founded in 1851, and is headquartered in Evanston, Illinois, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship Northwestern University has a track record of offering H1B sponsorships, with 261 in 2025, 316 in 2024, 284 in 2023, 283 in 2022, 184 in 2021, 155 in 2020. Please note that this does not guarantee sponsorship for this specific role.